Product Improvement Checklist

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1. Product Reliability and Functionality Tracking:

• Receiving information on product failures and functional deficits, reported in customer claims and suggestions, through the channels of the company’s service network:
  • Customer Service Department (product repair requests and cases);
  • Sales Department (customer questions and incoming suggestions);
  • Service partners (licensed companies providing technical and customer support on behalf of the company-grantor of license);
• Researching the product improvement opportunities by the company’s own means:
  • Focusing on the critical success qualities of the product: ergonomics, performance metrics, exterior, price, etc;
  • Brainstorming and building mind-maps on product improvement ideas;
  • Product testing to approve its quality and usability in the different conditions;
  • Conceptualizing changes and improvements in product’s design;
• Collecting and systematizing information on failures and functional deficits;
• Classifying reported failures and functional deficits to define:
  • The most frequent fails;
  • The most critical fails;
  • The most desired functional improvements;
• Addressing failures and suggestions to appropriate departments of the company;
• Analyzing failure rates and appraising costs of regular product failures to the company:
• Identifying priorities for further product quality improvement and development; 

2. Product Design Analysis:

• Identifying cause of the most frequent and critical failures:
  • Miscalculations in the product’s design;
  • Spoilage in production process;
  • Misuse of the ready products;
• Identifying possibility of improving functionality and featuring:
  • Feasibility study of the new features suggested;
  • Estimating the new possible features in terms of the costs of their implementation;
  • Research the worth and profitability of the new features;
• Identifying methods and ways of improvement:
  • Functionality and configuration revision and reengineering;
  • Product technical design revision and reengineering;
  • Improving quality of business processes to decrease spoilage rate;
  • Revising instructions and supportive materials to prevent misuses;
• Considering making changes in the current configuration:
  • Designing and adding new features to strengthen the functionality;
  • Revising composition of the product to change its materials to more durable and safe;
  • Implementing innovations to boost up performance and quality;
  • Lowering costs of the product via increasing quality of production process; 

3. Engineered Improvement:

• Defining the most worthy conception of improvement and translating it into real objectives;
• Creating a plan of adding the improvement into the existing product’s design;
• Composing and approving the technical...

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